Privacy Policy

1. Introduction

Welcome to Hume Test & Tag ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (testandtags.com.au) or use our electrical safety and compliance services across Melbourne and Victoria.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We only collect information that is necessary to provide you with our test and tag services and to improve your experience. The types of personal information we may collect include:

• Personal Details: Your name, business name, ABN, and job title.
• Contact Information: Email address, phone number, and physical workplace/site address.
• Service Data: Details of the appliances tested, asset registers, compliance reports, and site induction information.
• Technical Data: IP address, browser type, operating system, and website usage data collected via cookies to enhance our website's functionality.

3. How We Use Your Data

We use the collected information for the following professional purposes:

• To provide accurate free quotes and schedule testing appointments.
• To deliver AS/NZS 3760:2022 compliant test and tag services at your premises.
• To generate and send digital asset registers, compliance certificates, and invoices.
• To send automated reminders when your next electrical safety testing is due.
• To communicate with you regarding customer support, updates, or changes to our services.

4. Data Sharing & Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may only share your information in the following situations:

We may also disclose your information if required to do so by law, in response to a court order, or to cooperate with regulatory authorities like WorkSafe Victoria.

5. Data Security

The security of your data is a priority. We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

Under the Privacy Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Opt-out of receiving marketing communications or retest reminders at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Request the deletion of your personal data, subject to legal and compliance retention requirements.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: